Tuesday, August 29, 2006

To honor and support our valiant Hosedragger, who churned out more words on a scary topic in one day since Stephen King woke up yesterday, we launch the first-ever Technical Support thread.

Ask, and answer, computer questions here.

Separate thread for other discussions on the way.

53 Comments:

At 9:08 PM, Blogger Petrarchan Motif said...

hey thanks sulla!

sulla! sulla! sulla!

 
At 9:19 PM, Blogger Hosedragger said...

Sulla is da man

 
At 9:20 PM, Blogger Hosedragger said...

Yeah, repair doesn't work. I couldn't get passed step one aas far as the Microsoft instructions were concerned. They wanted me to copy a TM file or something and it wouldn't do it.

 
At 9:21 PM, Blogger Petrarchan Motif said...

copy a tm file?

 
At 9:22 PM, Blogger Hosedragger said...

Something like that. I don't remember

 
At 9:23 PM, Blogger Hosedragger said...

To complete part one, follow these steps: 1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
3. If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
4. When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
5. At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:
md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bak
copy c:\windows\system32\config\software c:\windows\tmp\software.bak
copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
copy c:\windows\system32\config\security c:\windows\tmp\security.bak
copy c:\windows\system32\config\default c:\windows\tmp\default.bak

delete c:\windows\system32\config\system
delete c:\windows\system32\config\software
delete c:\windows\system32\config\sam
delete c:\windows\system32\config\security
delete c:\windows\system32\config\default

copy c:\windows\repair\system c:\windows\system32\config\system
copy c:\windows\repair\software c:\windows\system32\config\software
copy c:\windows\repair\sam c:\windows\system32\config\sam
copy c:\windows\repair\security c:\windows\system32\config\security
copy c:\windows\repair\default c:\windows\system32\config\default

 
At 9:24 PM, Blogger Petrarchan Motif said...

let's try going through it.

 
At 9:25 PM, Blogger Petrarchan Motif said...

oh...yeah...that won't work

those files have to exist before you can copy them.

 
At 9:25 PM, Blogger Hosedragger said...

Didn't get past the md tmp part last time, will try again

 
At 9:27 PM, Blogger Hosedragger said...

Need Diet Pepsi. BRB

 
At 9:30 PM, Blogger Hosedragger said...

Mmmm...Diet Pepsi. hideously addicted

 
At 9:32 PM, Blogger Petrarchan Motif said...

yeah...me and diet dr pepper are the same way

 
At 9:33 PM, Blogger Hosedragger said...

Finger it out yet?

 
At 9:33 PM, Blogger joeschmo1of3 said...

How's the geeking? No dice?

 
At 9:33 PM, Blogger Petrarchan Motif said...

I'm looking up reinstall articles on microsoft now. the steps you have are for recovery, not exactly the same thing. "Hold here for a moment"

 
At 9:35 PM, Blogger joeschmo1of3 said...

Dudes:

I added the Debinitions to the lexicon, please add any suggestions.

 
At 9:35 PM, Blogger Hosedragger said...

Is this it?

http://support.microsoft.com/kb/315341/

 
At 9:36 PM, Blogger Petrarchan Motif said...

try these steps:
http://support.microsoft.com/kb/315341/EN-US/

the inplace upgrade is how to get back system files when they are completely missing

 
At 9:37 PM, Blogger Petrarchan Motif said...

yep, thats the one.

 
At 9:38 PM, Blogger Petrarchan Motif said...

oh, and dude, I want to change chimp tar® to chimp schmeer®

 
At 9:39 PM, Blogger Petrarchan Motif said...

and method 2 is the better choice from that article.

 
At 9:40 PM, Blogger Hosedragger said...

OK...Stand By

 
At 9:46 PM, Blogger Hosedragger said...

All right. It won't let me press R. It only goes to that partition screen
c:Partition1[NTFS] 95386mb (16607 free)
Unpartitioned Space 8mb

 
At 9:46 PM, Blogger joeschmo1of3 said...

chimp schmear... hmm.
Chimp tar rolls off the tongue a little better, and is still pretty... evocative.

 
At 9:49 PM, Blogger Hosedragger said...

I could overwrite it, which would lose everything, including possibly the My Documents folder. Have I reached that point yet?

 
At 9:49 PM, Blogger Petrarchan Motif said...

ouch - it doesn't recognize that windows xp is installed.

hmm...risky to do this, so I don't recommend it, but you could simply install windows xp fresh on the existing partition. You'd have to reinstall all your programs, but all your existing files would still be there for you.

 
At 9:50 PM, Blogger Hosedragger said...

If all my files would still be there than that's fine. I don't care about the programs, I just want my files and pics.

 
At 9:51 PM, Blogger Petrarchan Motif said...

your documents folder would still be there IF you choose a different first user account to build the new windows under.

 
At 9:52 PM, Blogger Petrarchan Motif said...

yep, I think that's the way to go. be sure to choose NOT to format the existing partition.

 
At 9:52 PM, Blogger Hosedragger said...

What the hell does THAT mean

 
At 9:56 PM, Blogger Hosedragger said...

To use the folder and delete the existing Windows installation in it, pres L

To use a different folder, press ESC

To quit setup, press F3

 
At 9:56 PM, Blogger Petrarchan Motif said...

when you choose to install xp, it shows you that list of partitions.

at some point it will ask you if you want to format it first. just type N

 
At 9:57 PM, Blogger Hosedragger said...

So go ahead and press L?

 
At 9:58 PM, Blogger Petrarchan Motif said...

okay good, you're past the formatting part.
Yes, choose to use the same windows folder location.

 
At 9:59 PM, Blogger Hosedragger said...

It is deleting the existing windows installation

 
At 9:59 PM, Blogger Hosedragger said...

I hope I didn't just F myself

 
At 10:01 PM, Blogger Petrarchan Motif said...

you're good. it's just installing over the c:\windows folder

 
At 10:01 PM, Blogger Hosedragger said...

Please tell me I didn't just F myself...

Even if it isn't true

 
At 10:03 PM, Blogger Petrarchan Motif said...

seriously, you're good. all your files still exist.

 
At 10:05 PM, Blogger Petrarchan Motif said...

I've had to do this several times at work for the salespeople (i have no idea where they go on the internet, but man do they screw up their hard drives fast).

 
At 10:05 PM, Blogger Hosedragger said...

OK it rebooted

 
At 10:05 PM, Blogger Hosedragger said...

Still installing

 
At 10:06 PM, Blogger Hosedragger said...

It will take 39 minutes. Back after Rescue Me

 
At 10:07 PM, Blogger Petrarchan Motif said...

ok

 
At 10:26 PM, Blogger joeschmo1of3 said...

Dude:

I'm calling it a night. You going to work tomorrow?

 
At 10:28 PM, Blogger Petrarchan Motif said...

yep, gonna have to

 
At 10:29 PM, Blogger Petrarchan Motif said...

about to call it a night myself

 
At 10:29 PM, Blogger Petrarchan Motif said...

hosedragger - if I'm not around when you get back, leave me an email, and I'll walk you through whatever happens after windows xp finally boots up.

 
At 1:44 AM, Blogger Hosedragger said...

Well, I lost everything in the re-install. Is there a way that I can ever get the Documents file back or is it gone forever?

 
At 8:02 AM, Blogger BrendaK said...

Hosedragger -


Talk to Petrarchan again...there some recovery programs that swear they can restore files even after a reformat.

You'd only want to restore what you can from the My Documents section, right?

Anyway, Pet might have a good idea on one that will work for you -- if not, I've had good luck with MajorGeeks and ZedNet.

Then there is always taking the laptop to a local data recovery specialist and letting them dig it out.

 
At 8:57 AM, Blogger Petrarchan Motif said...

hosedragger - I got your email from last night. Yep, ntfs permissions will have to be redone to your folders after a reinstall so that you can get at your existing files. You're close now.

 
At 2:59 PM, Blogger BrendaK said...

Pet - thank goodness you had a better answer.

What happened with the files? I've done a reformat without the files disappearing.

 
At 4:44 PM, Blogger Petrarchan Motif said...

BrendaK - When you reinstall XP over itself, it resets the default ntfs permissions only on the directories it knows about, so when security groups like the local administrator will have permissions on all the standard C drive files, but won't recognize existing profile directories left over. What you have to do is reapply the local administrators group to the whole C drive (takes a while), and then you'll have access to all the old files and directories.
I had Hosedragger opt to select a differently named first user so that the old named directory under documents and settings would not be completely overwritten. This old location was where he was getting "access denied" messages when attempting to open files and directories from there. Once he reapplies permissions, he'll have access to all the files in all the profile directories.
The danger that Hosedragger had was in the initial setup. The bios no longer detected an install of XP, so during the install, when it recognized the existing partition, I had him make sure not to format it, otherwise he really would have lost all the memory pointers. As it is, he just needs to reinstall program applications.

 

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